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FAQ

Are my data safe?

The separation and confidentiality of the data for the purchaser of the voucher and the redeemer of the voucher are of the utmost priority. We never give any customer data toany other customers. The purchaser of a voucher doesn’t get any information about the redeemer and the redeemer of a voucher does not get any information of the purchaser from us. We update our shopsystem regularly with the newest software availlable to increase data security constantly. However, nobody can garanty you 100% data safety in the internet, neither can we.


When I purchase a voucher and give it to somebody else. Do I get any proof when the items have been shipped?

Of course we monitor the shipping of all articles closely. But we only communicate with the redeemer of a voucher about the details of a shipment. As purchaser of a voucher you only get informed via email that the voucher has been redeemed. If you don’t object within 72 hours the article will be shipped. You do not get any proof of shipment! This is necessary to ensure the anonymity of the data of the redeemer. Therefore it is important that you take special care of the voucher code and that you are absolutely certain to whom you give it.


Does the redeemer get the item I selected?

When the voucher is redeemed, the items you selected are automatically placed in the cart and a corresponding credit appears temporarily on the redeemer’s customer account. The redeemer can remove the item from the cart and replace it with a different item; this does not change the value of the voucher. We always try to have every product on stock and not to change our sortiment too often. But since we don’t have any influence as to when a voucher is redeemed, it is possible that certain articles might be out of stock

 

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