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How SecretParcel works

The confidentiality of all data are of the utmost priority. We never give information about buyers or redeemers of vouchers to any other clients. You agree to refrain from requesting any data about buyers or redeemers of vouchers from SecretParcel.

This is how SecretParcel works:

To make a SecretParcel present to your partner/friend you select an item from the shop and buy the corresponding voucher, not the article. You can give the voucher to your partner/friend by email or in your chat. Upon redemption of the voucher we will send the item to the redeemer, without giving any details to the redeemer or the buyer of the voucher. So you can get your RealLife gift to your virtual partner and friends without giving up your privacy.

BUY A VOUCHER

1) Go to the category “SecretParcel gifts” and choose an item. Please select whether the gift shall be sent to countries within or outside the EU

2) Put the selected article in your shopping cart.

3) Go to your cart and go through the order process.
4) Pay your order
5) ) All vouchers purchased in one order are compiled by SecretParcel into one voucher that corresponds to the value of the selected goods. You will receive the voucher code by email within 2days. You can give the voucher code to somebody else.
Attention: Upon redemption of the voucher you will only get an information, that the voucher has been redeemed. You will not receive any information about the dispatch of an article or name of the redeemer. Proof of dispatch is availlable only to the redeemer of a voucher.
6) The voucher can now be redeemed. The redeemer can change the article in the shopping cart, if he wants to. The redemption of the voucher is temporary at first. The purchaser of the voucher now gets an email about the redemption, without any details. He can now object to the redemption within 72 hours.
7) If you (as purchaser) don’t object, the item will be sent to the redeemer.
8) Please take notice of our “conditions of use” section for further details.


REDEEM A VOUCHER

1) To redeem a voucher you need a customer account and have to log in. If you don’t have one, please use the “new account” button and open one.
2) Go to the “cart” section. There you can enter your voucher code.
3) An item from the shop is now placed in your shopping cart, you will be credited with the corresponding value. If you like the item, go through the order process.

 You can  also remove the item from the cart and replace it by another article from the “redeem a voucher” section. If the new item exceeds your account credit, you will be charged for the difference.

4) The purchaser of the item now receives an information that the voucher has been redeemed. He can object to the redemption within 72 hours. Does he so, no contract between SecretParcel and the redeemer takes place. Does he not object, the item will be sent to you.

5) It is part of the netiquette, that you thank the purchaser of the voucher at least briefly.


6) Please take notice of our “conditions of use” section for further details.
 
 

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